Postage & Packaging

If the item is in stock, it will be sent within 24 hours. In general your order should be ready to send within 7-10 days. We work with a number of different silversmiths and craftsmen; workshops that are family-owned and run. Therefore some pieces may take longer. We will contact you if it is going to take longer than 14 days, via email or telephone.

Post & Packaging

Our postage is subject to occasional changes in pricing, currently prices are as follows:

UK* (special delivery) £7.00
Europe (special delivery)
(over 500g)
£12.00 +duty
£16.00 +duty
Rest of World (special delivery)
(over 500g)
£17.00 +duty
£24.00 +duty

* Above excludes Channel Islands, non mainland UK and Highlands. Import duties will also be charged at cost. A separate quote will be provided in this instance.

As we use Special Delivery, you will have to sign for the package. If you are not going to be able to receive the parcel, please use an alternative address for delivery. Any undelivered parcels can be picked up from your local depot near you and we reserve the right to charge you for any extra costs arising from changes you may make to the delivery, after your order has been processed.

Returns

If you wish to return the goods for any reason, please contact us for a FREEPOST label and we shall send this out to you.  This will mean that you can return the goods without incurring any costs.  .  We cannot offer you FREEPOST if you are returning just the Rubber Duck.

Gift Wrapped