Terms & Conditions

No Quibble Guarantee

If you are unhappy with a piece for any reason, just send it back to us in perfect condition, in the original packaging, within 14 days of receipt and we will refund the purchase or replace the item. Please include a letter/copy of the invoice explaining the reasons for return and noting whether you wish a refund or replacement. We are unable to refund or replace personalised, bespoke items or items returned damaged.

Delivery

All deliveries must be signed for. Undelivered parcels will need to be picked up from your local depot by you. We reserve the right to charge you for any extra costs arising from changes you make to the delivery after your order has been processed. If you are not going to be able to receive the parcel, please use an alternative address for delivery.

Freepost

If you wish to return the goods for any reason, please contact us for a FREEPOST label and we shall send this out to you. This will mean that you can return the goods without your incurring any costs. We cannot offer you FREEPOST if you are returning just the Rubber Duck.

Mailing List

We will not pass your details to anyone else. If you would like to be removed from our mailing list, please send us an email with your address with the subject line ‘unsubscribe’. Alternatively you can telephone us.

Prices

Prices are subject to change.  Measurements are approximate to account for hand finishing and natural variances when each item is finished.  Tassels may vary in colour.  Engraving is not included in the prices quoted.

Postage

Please refer to our current postage prices. Please note that normal UK delivery excludes Channel Islands, non mainland UK and Highlands. Import duties will also be charged at cost. A separate quote will be provided in this instance.

NB. Your order should be ready to send within 7 - 10 days. As most of our items are handmade sterling silver pieces, we will contact you if it is going to take longer than 14 days, via email or telephone. Please make sure you leave us these details.

Engraving

Please refer to our current engraving prices. Please allow 28 days for delivery. Orders once placed cannot be changed, cancelled or returned. Your payment will be taken upon receipt of your order.

Payment by Cheque

We will need your home address, cheque guarantee card number, expiry date and issue number written on the back of your cheque. Cheques will be cleared before the gift is despatched.

gift warp